Bogart Man Returns, Exchanges and Refund Policy

We want you to be satisfied with your Bogart Man purchase. This policy applies to purchases made through our online store and, where indicated, our retail stores. Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law.

Change-of-mind returns and exchanges

If you have changed your mind, selected the incorrect size, or would prefer another item, you may request a return or exchange within seven days of receiving your online order or purchasing the item in-store.

Approved change-of-mind returns will be issued as a Bogart Man voucher or store credit equal to the purchase price of the returned item. Original delivery charges are not refundable unless required by law.

- To qualify, the item must:

- Be unworn, unused, unwashed, and undamaged;

- Be in its original condition and packaging;

- Have all original tags and labels attached;

- Be accompanied by the receipt, order confirmation, or other acceptable proof of purchase; and

- Not be excluded from return under this policy or applicable law.

- Bogart Man reserves the right to inspect returned items before approving an exchange or issuing a voucher.

Online-purchase cooling-off period

Where the cooling-off provisions of the Electronic Communications and Transactions Act apply, you may cancel an eligible online purchase without giving a reason within seven days after receiving the goods.

In these circumstances, you will receive the refund required by law. You may be responsible for the direct cost of returning the goods. Statutory exclusions may apply to certain goods, including goods that have been personalised, altered, worn, used, or cannot be returned for hygiene reasons where the protective seal has been removed.

Defective, damaged, or incorrect goods

Please inspect your order as soon as it arrives. If an item is defective, damaged, or different from what you ordered, contact us promptly at onlineshop@bogartman.com.

In accordance with the Consumer Protection Act, qualifying defective or unsafe goods may be returned within six months of delivery. Depending on the circumstances and applicable law, you may choose to have the item repaired, replaced, or refunded.

Bogart Man will cover reasonable collection or return costs where:

- The item has a manufacturing defect;

- The item was damaged before or during delivery;

- The incorrect item was supplied; or

- Bogart Man is otherwise legally responsible for the return.

Normal wear and tear, accidental damage, misuse, failure to follow care instructions, alterations, or damage occurring after delivery will not be treated as manufacturing defects.

Sale, promotional and Black Friday items

Change-of-mind returns and exchanges are not offered on Black Friday, clearance, final-sale, or specifically marked promotional items unless stated otherwise at the time of purchase.

This exclusion does not affect your rights where an item is defective, unsafe, incorrectly supplied, or otherwise returnable under applicable law. A discount or promotional code does not remove your statutory rights.

Please check the product, size, colour, delivery details, and order total carefully before completing your purchase.

Items that cannot be returned

Subject to applicable law, we do not accept change-of-mind returns of:

- Gift cards or vouchers;

- Personalised, customised, or altered items;

- Underwear, swimwear, socks, or other intimate items where the hygiene seal or packaging has been opened;

- Items that have been worn, washed, used, damaged, or altered;

- Items without their original tags, labels, or packaging; or

- Black Friday, clearance, final-sale, or specifically marked non-returnable items.

These exclusions do not apply where the goods are defective or where applicable law gives you a right to return them.

Collection and shipping fee

A collection fee of R150 applies when Bogart Man arranges courier collection for a change-of-mind return or exchange. The R150 fee must be paid before collection is booked and applies per collection.

The collection fee does not apply when Bogart Man supplied an incorrect, defective, or damaged item, or where Bogart Man is required by law to cover the cost.

Instead of requesting collection, you may arrange and pay for your own tracked courier service to the return address below. Please obtain approval from our customer-care team before sending an item. Items sent without prior authorisation may take longer to process.

If you arrange your own courier, the item remains your responsibility until it is received and accepted by Bogart Man. We recommend using a trackable and insured service, particularly for items valued above R2,500.

Return address

Bogart Man Returns
30 on 14th Street
Eastgate Gardens Commercial Park
Marlboro Gardens
Johannesburg
Gauteng
2090
South Africa

Please do not return an item directly to the manufacturer.

How to request a return or exchange

Email onlineshop@bogartman.com within the applicable return period and include:

- Your name and contact details;

- Your order number or receipt;

- The item you wish to return;

- The reason for the return;

- Whether you are requesting an exchange, voucher, or statutory remedy; and

- Clear photographs if the item is damaged, defective, or incorrect.

Our customer-care team will review your request and provide collection or return instructions. Sending a request does not automatically mean that the return has been approved.

Exchanges and availability

Exchanges are subject to stock availability. If the requested size or replacement item is unavailable, Bogart Man may issue a voucher for an approved change-of-mind return.

Where goods are defective, your remedies will be handled in accordance with applicable consumer law.

Inspection and processing

Returned items will be inspected after they arrive. We will notify you once the return has been approved or declined.

Approved vouchers, exchanges, or refunds will be processed within a reasonable period. Any refund legally due will be made using the original payment method wherever reasonably possible. Bank and payment-provider processing times may vary.

Items that do not meet the return requirements may be declined and returned to you at your cost.

Proof of purchase

A receipt, order confirmation, or other acceptable proof of purchase is required. If proof of purchase cannot be provided, Bogart Man may be unable to verify or process the return, subject to applicable law.

Contact us

For return, exchange, or refund enquiries, contact:

Email: onlineshop@bogartman.com